As one of Bangladesh's most trusted online gaming platforms, k9u places the highest importance on user privacy. This Privacy Policy explains what information k9u collects, how it is used, and the measures we take to keep your data secure.
By creating an account and using our services on k9u, you are deemed to have accepted this Privacy Policy. Please read it carefully before using the platform.
We believe transparency is the foundation of trust. k9u will never sell your information to third parties without your consent, and your data will only be used for specified purposes.
K9u collects various types of information to deliver our services and improve the platform. Full details are provided below:
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Age Verification & KYC |
| Contact Information | Phone number, email address | Account Activation & Support |
| Financial Information | Mobile Banking/Nagad number, transaction history | Payment Processing |
| Device Information | IP address, browser, OS | Security & Fraud Prevention |
| Gaming Data | Bet history, game sessions, wins and losses | Service Improvement & Responsible Gaming |
Automatically collected data includes your login time, time spent on each page, and the device used to access the platform. This information is used to improve your overall platform experience.
K9u uses your information only for the specific purposes listed below. We will never use your data beyond what you have consented to:
- Account Management: Your information is used for registration, login, and profile updates.
- Payment Processing: To process deposits and withdrawals securely.
- KYC Verification: To verify your identity and age.
- Customer Service: For troubleshooting and customer support.
- Fraud Prevention: To ensure the security of your account and transactions.
- Promotional Communications: Offers and updates will only be sent with your consent.
- Legal Obligations: To comply with regulatory authority requirements.
- Responsible Gaming: To identify signs of problem gambling and provide timely support.
K9u uses cookies and similar tracking technologies across its website and app. Cookies are small text files stored on your device that help improve site functionality.
| Cookie Type | Purpose | Retention Period |
|---|---|---|
| Essential Cookies | Login Sessions & Security | Until End of Session |
| Functional Cookies | Language preference, UI settings | 1 Year |
| Analytics Cookies | User Behavior Analytics | 2 Years |
| Marketing Cookies | Showing Relevant Advertisements | 90 Days |
You can disable cookies at any time through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some site features.
K9u employs industry-leading, state-of-the-art technology to keep your information secure. Our security measures are outlined below:
- SSL/TLS Encryption: 256-bit SSL encryption is applied to all data transfers.
- Firewall Protection: Advanced firewalls are in place to block unauthorized access.
- Two-Factor Authentication: An additional layer of security for your account.
- Regular Security Audits: Regular penetration testing conducted by third-party experts.
- Data Masking: Sensitive information is masked before storage.
- 24/7 Monitoring: Real-time system monitoring and detection of unusual activity.
You are also responsible for the security of your own device. Use a strong password, avoid logging in on public Wi-Fi, and always download the k9u app from official sources only.
K9u does not retain your information longer than necessary. Retention periods for different data types are as follows:
- Account Information: For the duration the account is active, and 5 years after closure (as required by law).
- Financial Transaction Records: 7 years (in accordance with financial regulatory requirements).
- Gaming Logs: 3 years.
- Customer Service Records: 3 years.
- Cookie & Analytics Data: Up to 2 years.
- KYC Documents: 5 years after account closure.
Once the retention period ends, your data will be securely deleted or anonymized so that you can no longer be identified. You may also request early deletion at any time (see the Rights section below).
Under k9u's Privacy Policy, every user is entitled to the following rights:
Right to Access
You can find out exactly what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
Request deletion of your data under certain circumstances.
Data Portability
The ability to download a copy of your data.
Right to Restrict Processing
Request that processing of your data be restricted for specific reasons.
Right to Object
You may opt out of marketing or profiling at any time.
K9u strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.
If we discover that data has been collected from a minor, it will be deleted as quickly as possible and the associated account will be closed. If you have any concerns, parents and guardians are encouraged to contact our support team.
K9u reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:
- Notice will be sent to your registered email or via SMS.
- A notification will appear when you log in to the platform.
- The "Last Updated" date at the top of this page will be revised accordingly.
Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. If you object to any changes, you may request to close your account.